1. Context & Purpose
1.3 We have implemented reasonable security practices and procedures that are commensurate with the information assets being protected and with the nature of our business. While we try our best to provide security that is commensurate with the industry standards, because of the inherent vulnerabilities of the internet, we cannot ensure or warrant complete security of all information that is being transmitted to us by you.
i. The type of Personal Information (including Sensitive Personal Data or Information) that vaidyaeasy collects from the Users;
ii. The purpose of collection, means and modes of usage of such Personal Information by vaidyaeasy;
iii. How and to whom vaidyaeasy will disclose such information;
iv. How vaidyaeasy will protect the Personal Information including Sensitive Personal Data or Information that is collected from the Users; and
v. How Users may access and/ or modify their Personal Information.
2. What is personal information?
2.1 Personal Information” means any information that relates to a natural person, which, either directly or indirectly, in combination with other information available with vaidyaeasy, is capable of identifying the person concerned.
2.2 “Sensitive Personal Data or Information” means Personal Information of any individual relating to password; financial information such as bank account or credit card or debit card or other payment instrument details; physical, physiological and mental health condition; sexual orientation; medical records and history; biometric information; any detail relating to the above as provided to or received by vaidyaeasy for processing or storage. However, any data/ information relating to an individual that is freely available or accessible in public domain or furnished under the Right to Information Act, 2005 or any other law shall not qualify as Sensitive Personal Data or Information.
3.Types of personal information collected by vaidyaeasy:
3.1 A User may have limited access to the Website and utilize some of the Services provided by vaidyaeasy without creating an account on the Website. Unregistered Users can access some of the information and details available on the Website. In order to have access to all the features and benefits on our Website, a User may be required to first create an account on our Website. As part of the registration process, vaidyaeasy may collect the following categories of Personal Information from the Users (hereinafter collectively referred to as “User Information”):
ii. User ID;
iii. Email address;
iv. Address (including country and ZIP/postal code);
vii. Phone number;
viii. Password chosen by the User;
ix. Valid financial account information; and
x. Other details as the User may volunteer.
3.3 vaidyaeasy may keep records of telephone calls received and made for making inquiries, orders, or other purposes for the purpose of administration of Services.
3.4 Internet use:vaidyaeasy may also receive and/or hold information about the User’s browsing history including the URL of the site that the User visited prior to visiting the website as well as the Internet Protocol (IP) address of each User's computer (or the proxy server a User used to access the World Wide Web), User's computer operating system and type of web browser the User is using as well as the name of User's ISP. The Website uses temporary cookies to store certain data (that is not Sensitive Personal Data or Information) that is used by vaidyaeasy and its service providers for the technical administration of the Website, research and development, and for User administration.
3.5 The Website may enable User to communicate with other Users or to post information to be accessed by others, whereupon other Users may collect such data. vaidyaeasy hereby expressly disclaims any liability for any misuse of such information that is made available by visitors in such a manner.
3.6 vaidyaeasy does not knowingly collect Personal Information from children.
4. Purposes for which your information may be used by vaidyaeasy:?
4.1 vaidyaeasy will retain User Information only to the extent it is necessary to provide Services to the Users. The information which vaidyaeasy collects from you may be utilized for various business and/or regulatory purposes including for the following purposes:
i. Registration of the User on the Website;
ii. Processing the User’s orders / requests and provision of Services (including provision of safe Services);
iii. Completing transactions with Users effectively and billing for the products/ Services provided;
iv. Technical administration and customization of Website;
v. Ensuring that the Website content is presented to the Users in an effective manner;
vi. Delivery of personalized information and target advertisements to the User;
vii. Improvement of Services, features and functionality of the Website;
viii. Research and development and for User administration (including conducting user surveys);
ix. Non-personally identifiable information, exclusively owned by vaidyaeasy may be used in an aggregated or non-personally identifiable form for internal research, statistical analysis and business intelligence purposes including those for the purposes of determining the number of visitors and transactional details, and vaidyaeasy may sell or otherwise transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates;
x. Dealing with requests, enquiries, complaints or disputes and other customer care related activities including those arising out of the Users’ request of the Services and all other general administrative and business purposes;
xi. In case of any contests conducted by vaidyaeasy in which the User participates, the User Information may be used for prize fulfillment and other aspects of any contest or similar offering;
xiii. Verification of identity of Users and perform checks to prevent frauds; and
xiv. Other details as the User may volunteer.
i. To Sellers and other service providers appointed by vaidyaeasy for the purpose of carrying out services on vaidyaeasy’s behalf under contract. Generally these contractors do not have any independent right to share this information, however certain contractors who provide services on the Website, including the providers of online communications services, will have rights to use and disclose the Personal Information collected in connection with the provision of these services in accordance with their own privacy policies.
ii. To our affiliates in India or in other countries who may use and disclose your information for the same purposes as us.
iv. If otherwise required by an order under any law for the time being in force including in response to enquiries by Government agencies for the purpose of verification of identity, or for prevention, detection, investigation including cyber incidents, prosecution, and punishment of offences.
v. In case of contests conducted by vaidyaeasy in which the User participates, the concerned User’s information may be disclosed to third parties, also be disclosed to third parties to the extent necessary for prize fulfillment and other aspects of such contest or similar offering.
i. Sending a letter marked to the attention of “Grievance Officer, vaidyaeasy to Level 3, Vasant Square Mall, Pocket V, Sector B, Vasant Kunj, New Delhi-110070”, or
ii. Sending an email to email@example.com